Gartner Sample Vendor 2025 | AI for IT Ops
One AI Agent For Every Incident, Ticket and Runbook
Incident Management
Resolved before the war room forms. Auto-detect, correlate, diagnose and close, with you in control at every step.
Ticket Execution
Executed, not just assigned. Agents pick up tickets from Slack or ServiceNow and run them to completion. Zero handoff.
Runbook Activated ChatOps
Automated runbook execution from Slack, ServiceNow, or scheduled jobs. Your playbooks, triggered on demand or on schedule, executed from one place.
Trusted by IT Teams
Platform
Not only an AI SRE. An AI ITOps Platform.
Onepane is built for IT Operations teams who run the business. Incidents, tickets, runbooks, and chat ops in one agent.
Platform in Action
Built for real IT operations
Agentic Incident Management
Deep-dive into a single incident showing real-time severity tracking, automated root cause analysis, correlated alerts across Kubernetes, AWS, and Datadog, with autonomous diagnosis and human-in-the-loop escalation.
Why Onepane
Agentic ITOps you actually control.
Every competitor promises an AI SRE. Only Onepane gives IT Operations teams the full loop, with full visibility, full control, and the freedom to run your own logic.
AI SRE Tools
Onepane
Incident Investigation Focussed
Incidents + Tickets + Runbooks + Chat Ops
Built for software engineers
Built for IT Operations & ITSM teams
SaaS-only, vendor cloud
Tenant-hosted or SaaS, your choice
You watch the AI work
You define the logic, the agent executes it
Black-box decisions
Every action logged and auditable
Your runbooks. Your logic. Your agent. Onepane doesn't come with a playbook. It runs yours.
Features
Three engines, one platform
Agentic Incident Management
When something breaks, Onepane already knows and acts before your team opens the first alert. Auto-detect, RCA, affected service mapping, and ticketing sync. Human in the loop, always.
- Auto-detection & enrichment
- AI-generated Root Cause Analysis
- Affected config item mapping with timelines
- Ticketing systems sync with priority & state
Agentic Ticket Execution
Don't just track tickets, execute them. Bring your own runbooks. Agents take action on tickets from Slack or ServiceNow: spin up a VM, run a security audit, deploy a fix. Resolved, not just assigned.
- Trigger from Slack or ServiceNow
- Full run history with status tracking
- Concurrent task executions
- Pause, resume, or cancel anytime
Runbook Activated ChatOps
Ask anything about your infrastructure, cloud resources, SOPs, or monitoring status and get an answer in seconds. Connects to your docs, code repos, and cloud, not ours.
- Pre-built Prompt Library
- Multi-connector support
- Real-time service status answers
- Attach files or pull from sources
How It Works
Four steps to operational peace
01
Integrate Once
Connect your existing tools: ticketing, monitoring, cloud, and docs.
02
Agents Act in Real Time
From ticket execution to incident resolution, agents work continuously in the background.
03
You Stay in Control
Full run history, incident timelines, and a Copilot on standby. Visibility without the overhead.
04
You See Everything
Every agent action, decision, and escalation is logged in plain English. Full audit trail. No mystery. No surprises. You're always in control.
Your Data Never Leaves Your Tenant
Onepane can be hosted entirely in your own Azure or AWS tenant. Full data sovereignty, zero vendor lock-in. Or use fully managed SaaS. Your call.
Integrations
Works with the tools your team already uses
Onepane plugs into the tools your IT team already uses. No rip and replace. No new workflows to learn.
ServiceNow
Azure
GitHub
GitLab
SharePoint
Notion
Teams
GCP
Loki
New Relic
Datadog
SplunkFrom the Blog
Insights on Agentic IT and the future of operations
IT Operations teams deserve an agent they actually control.
Not a black-box AI SRE. An open, auditable, tenant-safe agentic ITOps platform, built for IT teams who know what they're doing.
Frequently Asked Questions
What is Onepane?
Onepane is an agentic ITOps platform. A single AI agent handles incident management, ticket execution, and runbook-activated ChatOps. It deploys inside the customer's own cloud tenant, so operational data never leaves the customer environment.
How is Onepane different from traditional AIOps or incident tools?
Traditional AIOps tools ingest your telemetry into their SaaS and learn patterns across many customers. Onepane runs inside your own tenant, correlates incidents to recent changes rather than relying only on log patterns, and replaces separate tools for incident response, ticketing, and runbook execution with a single agent.
What does "tenant-deployed" mean?
Tenant-deployed means the Onepane agent runs inside your own AWS, Azure, or GCP account, not inside a vendor SaaS. Your logs, tickets, and incident data stay within your cloud boundary. This matters for regulated industries, MSPs running multi-tenant operations, and security-sensitive buyers.
Is Onepane agentless?
Yes. Onepane reads from the observability, ticketing, and change-management tools you already run. There are no sidecar agents or custom collectors to install on every host.
Who is Onepane built for?
IT Operations and SRE teams at mid-market and enterprise companies, Managed Service Providers running operations across many customer tenants, and regulated buyers who need operational AI without sending telemetry to a third-party SaaS.