Effective Date: 22-04-2026

1. Overview

Onepane ("we," "us," or "our") respects the privacy of our customers, users, and website visitors. This Privacy Policy describes how we collect, use, share, and protect your information when you use our website and software-as-a-service platform ("Service"). By using our Service, you agree to the terms outlined in this Privacy Policy.

2. What Information We Collect

We collect the following types of information:

a. Account Information

Account details such as username and password

b. Cloud Metadata (Read-Only)

Configuration data, resource metadata, subscription info, and logs from your Azure environment
Data is accessed in read-only mode and only for the purpose of delivering product functionality

c. Usage Data

Page visits, API usage, feature interactions, and session activity
Collected to improve product performance and user experience

d. Support & Communication

Information you provide through contact forms, support tickets, or emails

3. How We Use Your Information

We use the information we collect to:

Deliver core product functionality
Surface governance and resiliency insights
Improve the Service and develop new features
Provide customer support and respond to inquiries
Send transactional emails and updates related to your account
Monitor, audit, and protect the security of the Service

4. Data Retention

We implement technical and organizational safeguards to protect your data. Data is retained until:

A different duration is explicitly agreed upon in writing
We are required to retain data to comply with legal obligations or resolve disputes

You can request earlier deletion at any time.

5. Data Security

We implement technical and organizational safeguards to protect your data, including:

Encryption in transit and at rest
Role-based access controls
Secure authentication for all access
Monitoring and auditing of all data interactions

6. Data Sharing & Disclosure

We do not sell, rent, or trade your personal or cloud environment data. We may share your data only with:

Trusted service providers who support our infrastructure (under NDA and strict access limits)
Legal authorities if required to comply with applicable laws or valid legal processes
In the context of a merger or acquisition (with prior notice)

7. Your Rights & Choices

You may:

Request access to the data we hold about you
Request deletion or correction of your data
Object to data processing or request limitation
Withdraw consent (where applicable)

To exercise these rights, email us at: [email protected]

8. Contact Us

For privacy-related questions or concerns, please contact:

Onepane
Email: [email protected]
Website: https://www.onepane.ai