Field notes on root cause.

Most AIOps projects failed for two reasons: they clustered alerts instead of explaining causation, and they handed you a platform you had to staff. Here is what to ask for next time.

Most enterprise MSAs commit you to a written root cause analysis within a fixed number of business days after a Sev1. Here is what the clause usually says, why it gets missed, and how to instrument Time to RCA.

The security review for any AI operations tool comes down to one question: what leaves our environment? Here is why SaaS answers fail at regulated buyers, how to answer in writing, and how a managed service can operate inside a VPC.

RCA as a Service is a managed root-cause service: agents investigate every Sev1 inside your environment, engineers sign off, and you receive a finished, evidence-linked RCA inside an SLA. Here is the category, defined.

A good platform team can build a passable incident investigation agent in a quarter. What they cannot build is the SLA, the accountability at 3am, the integration maintenance in eighteen months, or the artifact suite. A fair look at build vs buy for root cause analysis.