Known Error and Recurrence Register
The Known Error and Recurrence Register links each new incident to prior ones with the same or related root cause, the ITIL known-error database, populated automatically from accepted RCAs instead of maintained by hand.
Who it's for: ITIL problem managers, ITSM owners, anyone tracking recurring incidents.
What does the Known Error and Recurrence Register contain?
Straight from the ITIL playbook, which is exactly why the Problem Management buyer recognises it instantly.
Known Error and Recurrence Register, questions.
What is a known error database (KEDB)?
A known error database records problems whose root cause has been identified, along with the workaround and the status of the permanent fix, so recurring incidents are recognised and resolved faster. Onepane populates it automatically from every accepted RCA.
How do I stop the same incident from recurring?
Recognise the recurrence, which needs a register that links incidents by cause, then close the corrective action that removes the cause, and track it to closure. Most repeat incidents are open corrective actions nobody owns.
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