A chat answer is not a deliverable. A document is.
The RCA artifact suite is what Onepane actually delivers: fifteen audit-grade documents and structured records, per incident, monthly, and at the commercial milestones, that a regulator, a customer and a problem-review board will all accept. Every one is available today.
Delivered for every accepted RCA, inside the SLA window.
Root Cause Report
The Root Cause Report is the master RCA artifact: incident identity and severity, impact, full timeline, the causal chain stated as trigger → propagation → failure, contributing factors held distinct from the root cause, an evidence index linking every claim to telemetry or a change record, corrective actions with named owners, and an explicit confidence statement.
What it contains →Executive Incident Summary
The Executive Incident Summary is a one-page, plain-language version of the RCA for the CIO, the executive review or the board packet: what broke, what it cost, why it happened, and what stops it recurring.
What it contains →Customer-Facing RCA
A customer-facing RCA is the sanitised, external version of a root-cause report that a B2B vendor sends to the enterprise customer it owes one to after a Sev1: no internal hostnames, no employee names, no raw logs, no unnecessary architectural disclosure, written to survive the recipient's vendor-risk and procurement review, and delivered inside the contractual window.
What it contains →Evidence Pack
The Evidence Pack is the audit trail behind a root-cause report: every query run, every data source touched, timestamps, and a content hash so the bundle can be shown to be unaltered. It is the answer to "how do you know?"
What it contains →Change Attribution Record
The Change Attribution Record identifies which deployment, configuration change, IaC apply or cloud-provider event is implicated in an incident, with the diff and the approver, framed as "what changed", never "who broke it".
What it contains →Service and Ownership Snapshot
The Service and Ownership Snapshot captures the service map as it existed at the moment of the incident, with the owning team for each failing and dependent service, proving the attribution, and quietly becoming the CMDB you wish you had.
What it contains →Confidence and Abstention Statement
The Confidence and Abstention Statement records what Onepane concluded, at what confidence, what evidence was missing, and what could not be determined, because a confidently wrong root cause is worse than none.
What it contains →Problem Record Payload
The Problem Record Payload is the RCA delivered as structured fields, cause, cause code, evidence links, corrective actions, owners, written directly into ServiceNow, Jira Service Management or your ITSM of record, not as a PDF in someone's inbox.
What it contains →Monthly, the pack that turns per-incident work into a problem-management practice.
Monthly Problem Review Pack
The Monthly Problem Review Pack is the recurring analysis for the problem-review board: repeat incidents, top causal patterns, MTTI and MTTR trend, and the services with the worst recurrence rate.
What it contains →Known Error and Recurrence Register
The Known Error and Recurrence Register links each new incident to prior ones with the same or related root cause, the ITIL known-error database, populated automatically from accepted RCAs instead of maintained by hand.
What it contains →CAPA Tracker
The CAPA Tracker records every corrective and preventive action arising from RCAs, owner, due date and closure evidence, the artifact auditors in healthcare and financial services ask for and almost nobody can produce cleanly.
What it contains →SLA Attainment Report
The SLA Attainment Report publishes, monthly, Onepane's own performance: time-to-RCA against the committed window, acceptance rate, abstention rate and percentage of RCAs delivered with zero human touch, whether or not the numbers flatter us.
What it contains →Pre-sales, QBR and renewal, proof before, during and after.
RCA Readiness and Telemetry Coverage Report
The RCA Readiness and Telemetry Coverage Report shows which of your services are instrumented well enough to reach a confident root cause and which blind spots cap accuracy, run free in pre-sales, and yours to keep whether or not you buy.
What it contains →Replay Bake-off Report
The Replay Bake-off Report scores Onepane against your own historical incidents: our identified cause versus what the human actually wrote, on accuracy and time-to-cause, the only proof we ask you to accept before pricing.
What it contains →Coverage and Autonomy Report
The Coverage and Autonomy Report shows services under coverage, the percentage of RCAs delivered with zero human touch, and the human-touch rate over time, QBR material, an expansion trigger, and for MSP partners the number their sponsor cares about.
What it contains →Which artifact should you lead with?
| Audience | Lead artifact |
|---|---|
| B2B software / SaaS | Customer-Facing RCA |
| Banks, insurers, healthcare | Evidence Pack + Abstention Statement + CAPA Tracker |
| ITIL / ServiceNow shops | Problem Record Payload + Monthly Problem Review |
| Sceptical SRE or platform lead | Abstention Statement + Replay Bake-off Report |
| CIO / economic buyer | Executive Summary + SLA Attainment Report |
| MSP partners | Coverage & Autonomy Report + white-labelled Root Cause Report |
About the artifacts.
What is an RCA artifact suite?
The set of documents and structured records a managed root-cause service delivers for each incident and each month: the Root Cause Report, an executive summary, a customer-facing version, the evidence pack behind it, change attribution, ownership snapshot, a confidence/abstention statement, and a problem record written into your ITSM, plus periodic problem-review, known-error, CAPA and SLA-attainment reports.
Why does the deliverable matter more than the investigation?
Because a chat answer is not something a regulator, a customer or a problem-review board will accept. A document with an evidence index is. That is also what justifies services pricing instead of tooling pricing.
Are these artifacts available now or on a roadmap?
Available now. Audit-grade artifact generation is what Onepane does today, not a roadmap item.
Can we customise the templates?
Yes. Section order, branding, sanitisation rules for the customer-facing version, and the ITSM field mapping are all configured per account during onboarding.
See the artifacts on your own Sev1s.Not on our demo data.
Not a demo. A replay on your own incidents, scored against the RCA a human actually wrote. Two weeks, no cost.