White-label root cause behind your NOC. Your brand, your SLA, lower cost to serve.
On a fixed-price managed contract you cannot raise price, so cost to serve is the only lever left. Onepane is a managed root-cause service behind your NOC: analysts stop doing manual correlation and RCA authoring, the RCA goes out under your brand inside your SLA, and because we deploy in-VPC you can run it inside regulated clients too.
Why is this a cost-to-serve conversation, not a technology one?
Most managed contracts commit to restoring service. Increasingly they also commit to explaining why it broke, a reason-for-outage or RCA document inside a window, sometimes with a penalty attached. Both the investigation and the writing are L1/L2 and senior-engineer hours you absorb on a fixed price.
We do not bring a demo to that conversation. We bring a spreadsheet, and we ask for one of your real contracts: tickets per month, hours per ticket, loaded analyst cost, gross margin today, margin after deflection. If the number does not move, there is nothing to talk about. When it does, it usually moves fast, especially with a sponsor whose cost mandate is live.
The client keeps your logo on the document and your name on the SLA. We stay behind the NOC. See how the service runs.
Where does the NOC cost per ticket actually go?
| Lever | Today | With Onepane behind the NOC |
|---|---|---|
| L1/L2 hours per Sev1/Sev2 | Manual correlation across the client's tools, Slack archaeology, reconstructing the timeline by hand. | Investigation runs automatically at incident closure; analysts review a finished causal chain instead of assembling one. |
| RCA authoring time | A senior engineer writes the reason-for-outage or RCA document, usually late, usually after hours. | The Root Cause Report and the client-facing version are generated from the same evidence-linked investigation and delivered under your brand. |
| Escalation rate to L3 / engineering | Anything that crosses tools or involves change history goes up a tier, at a higher loaded cost. | Change attribution and service ownership resolved before escalation; fewer tickets need the expensive tier. |
| Repeat incidents | The same cause recurs across clients and nobody links it to last quarter's ticket. | Known Error and Recurrence Register links each incident to prior ones; the Monthly Problem Review shows repeat rate by service. |
| Coverage of regulated clients | SaaS tooling never clears the client's security review, so those contracts stay fully manual. | Deployed inside the client's VPC, so the same service runs in the environments a SaaS tool would never be approved for. |
| Proof of margin improvement | Hard to show the sponsor what changed. | Coverage and Autonomy Report: services under coverage, share of RCAs delivered with zero human touch, human-touch rate over time. |
We price per service under coverage plus accepted RCAs, never per seat, per host or per gigabyte, so your cost scales with the contracts you put under coverage, not with your headcount.
How do you offer this to clients a SaaS tool can't reach?
Your most profitable managed contracts are often the hardest to automate: the regional bank, the health system, the utility, the payment processor. Their security teams will not approve a SaaS investigation tool that ships logs to a vendor cloud, so those contracts stay fully manual and their cost to serve stays high.
Onepane deploys in the client's own VPC. Their telemetry stays in their account under their keys. You get one operating model across your whole book, the cloud-native client and the regulated one, and a service line your SaaS-only competitors cannot offer.
White-label terms: the RCA and the client-facing summary go out under your brand and inside your SLA. We keep direct telemetry access and co-branding on the artifact, and we report to you monthly on coverage, autonomy and SLA attainment.
How do we model the margin on a real contract?
Pick one real contract
Not a hypothetical. A fixed-price managed contract where you already know the ticket volume and the analyst hours behind it.
Model cost to serve today
Tickets per month by severity, L1/L2 hours per ticket, loaded analyst cost, current gross margin on the contract.
Model margin after deflection
Same contract, with investigation and RCA authoring hours removed at the rate the replay demonstrates on your own historical tickets.
Decide on the arithmetic
You cannot raise price on that contract. If cost to serve falls and the client gets a faster, better-evidenced RCA under your brand, the decision makes itself.
The artifacts your sponsor and your clients see: Coverage and Autonomy Report, white-labelled Root Cause Report, client-facing RCA, and the SLA Attainment Report. Full set at /artifacts.
MSPs and MSSPs, the questions.
What is white-label RCA for an MSP?
A managed root-cause service that runs behind your NOC and delivers the finished root-cause report under your brand, inside your SLA to the client. Your analysts stop doing manual correlation and RCA authoring; the client sees your document, on time, with an evidence trail. Onepane keeps direct telemetry access and co-branding on the artifact.
How does managed RCA lower NOC cost per ticket?
By removing the two most expensive hours in a Sev1/Sev2 ticket: manual investigation across the client's tools and writing the RCA afterwards. On a fixed-price contract you cannot raise price, so every L1/L2 hour you do not spend is margin you keep. We model it on one of your real contracts before any commercial conversation.
Can we run Onepane inside a regulated client's environment?
Yes. Because Onepane deploys in-VPC, you can run it inside your clients' own accounts, including the banks, insurers and health systems where a SaaS investigation tool would never clear the security review. Their telemetry stays in their environment; the RCA still goes out under your brand.
Does Onepane replace our NOC tooling or our RMM?
No. We run on top of whatever monitoring, ticketing and correlation you and your clients already have, read-only. Nothing to rip out, no agents to install on hosts. Keep the tooling; we deliver the root cause.
Why does Onepane look for PE-backed MSPs?
A sponsor inside its first 24 months has a live cost-to-serve and EBITDA mandate, and cost to serve is the lever we move. Those conversations move fastest because the case has already been made internally; we bring the model and the replay.
Bring the P&L on one contract.We'll run the margin math live.
Then replay that client's last 90 days of Sev1/Sev2 tickets so the deflection rate in the model is measured, not assumed. Two weeks, no cost.