SLA Attainment Report
The SLA Attainment Report publishes, monthly, Onepane's own performance: time-to-RCA against the committed window, acceptance rate, abstention rate and percentage of RCAs delivered with zero human touch, whether or not the numbers flatter us.
Who it's for: The economic buyer; procurement; anyone deciding on renewal.
What does the SLA Attainment Report contain?
This is what proves we are a service and not software. Publishing it monthly is worth more than any single month's number.
SLA Attainment Report, questions.
What SLA metrics should a managed RCA service publish?
Time-to-RCA against the committed window, acceptance rate of delivered RCAs, abstention rate, and the share of RCAs produced with zero human touch, every month, per account, whether or not they flatter the provider.
Send us your last 90 days of Sev1s.We'll show you what we would have found.
Not a demo. A replay on your own incidents, scored against the RCA a human actually wrote. Two weeks, no cost.