Can you outsource root cause analysis?
Yes. Root cause analysis for IT incidents can be outsourced to a managed provider that connects to your existing observability, change and ticketing systems, investigates each qualifying incident and returns a written, evidence-linked RCA within an agreed SLA. What cannot be outsourced is acceptance: your service owner or problem manager still reviews and signs the result, and your team still owns the corrective actions. The practical requirements are a deployment model your security team will approve, usually inside your own VPC so telemetry does not leave; access to enough telemetry to reach a confident cause; and a contract that specifies the SLA, credits and abstention terms.
Onepane is a managed root-cause service that runs inside your VPC on your existing tooling; you review and sign, we deliver on the clock.