What is RCA as a Service?

RCA as a Service is a managed root-cause service for enterprise IT operations: after a Sev1 or Sev2 incident, an outside team investigates the failure on the customer's existing observability data and delivers a finished, evidence-linked root cause analysis inside a contractual SLA. The customer buys the deliverable and the turnaround commitment, not another tool to staff. In Onepane's version, AI agents run the investigation inside the customer's own VPC, engineers sign off on the result, and pricing is per service under coverage plus accepted RCAs. It is the equivalent of managed detection and response, applied to the operations centre.