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What is Time to RCA?

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Time to RCA is the elapsed time from the closure of a Sev1 incident to the delivery of a signed, accepted root cause analysis. It measures the written deliverable, not the moment an engineer first suspected the cause, and it is the metric a contractual RCA obligation actually tests. Time to RCA is distinct from MTTI, which ends at identification, and from MTTR, which ends at restoration. Enterprise MSAs commonly commit to a written RCA within a few business days of a Sev1; internal targets are often unmeasured. Instrumenting Time to RCA per incident and severity against the committed window is the first step to meeting an RCA SLA.

How Onepane helps

Onepane commits to a Time to RCA in the contract, credits when it is missed, and publishes attainment monthly in the SLA attainment report.

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