What is autonomous problem management?

Autonomous problem management is the ITIL practice of problem management, in which recurring incidents are traced to an underlying cause and a known error is recorded, carried out largely by software agents that investigate incidents, propose the root cause, link the evidence, populate the problem record and track corrective actions, with human review at sign-off. The goal is the same as classic problem management: fewer repeat incidents and a trustworthy known error database. What changes is that the investigation and the writing are no longer done by hand at the end of a long shift. The term is never abbreviated, because the short form already means Application Performance Monitoring.