What is managed root cause analysis?

Managed root cause analysis is root cause analysis run as an outsourced, SLA-bound service rather than as an internal task or a software product. A provider connects to the telemetry, change records and ticketing systems the customer already has, investigates each qualifying incident, and returns a written RCA with an evidence trail, an owner for each corrective action and a stated confidence level. The distinction from an AIOps or observability tool is accountability: the provider is responsible for the RCA arriving on time and being accepted, and credits apply when it is late. Managed RCA is bought from a labour or managed-services budget, not a tooling budget.