Learn · Glossary
Abstention
riskThe explicit decision by an AI or human investigator to report that the root cause cannot be determined from available evidence, stating what is missing, instead of returning a best guess. Abstention is a first-class output in trustworthy AI root cause analysis, and abstention rate is a service metric published alongside accuracy and time to RCA.
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Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM