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Change attribution
processEstablishing which deployment, configuration change, infrastructure-as-code apply, feature flag or cloud-provider event is implicated in an incident, with the diff and its approval record. Change attribution is a statement of what changed, held distinct from who approved it. It is the single most useful step in most investigations because most outages follow a change.
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Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Service ownership mapCMDBTopologyTelemetry coverageAbstentionConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM