Learn · Glossary
Data egress
riskAny data that leaves the customer's environment for a vendor's systems: shipped logs, telemetry sent to a third-party model API, even licence heartbeats or aggregate usage metrics. Security reviews ask precisely what egresses. A trustworthy vendor answers in writing, unprompted, including anything small, because being caught understating egress once ends the relationship.
More
More terms.
Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageAbstentionConfidence statementVPC deploymentAir-gappedExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM