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Telemetry coverage
riskThe degree to which a service emits enough logs, metrics, traces and change events for an investigator to reach a confident cause. Low coverage caps RCA accuracy regardless of method. A telemetry coverage or RCA readiness assessment lists the blind spots per service before an SLA is agreed, and it is usually the first useful artifact of an evaluation.
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Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyAbstentionConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM