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Evidence index
artifactThe section of a root cause report that links every factual claim to the telemetry, log line, trace, ticket or change record supporting it, with a timestamp and source. The evidence index is what makes an RCA verifiable rather than persuasive, and it is the part an auditor, a customer or a sceptical engineer checks first.
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Root causeContributing factorTrigger, propagation, failureCausal chainSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageAbstentionConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM