Learn · Glossary
Post-incident review
processThe structured review held after an incident is resolved to establish the timeline, confirm the cause, agree corrective actions and capture lessons. A post-incident review consumes the RCA and the evidence pack; it should not be where the investigation starts. In many organisations it is the same meeting as a postmortem or a problem review.
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More terms.
Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Blameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageAbstentionConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM