Learn · Glossary
CAPA
artifactCorrective and preventive action. A CAPA record ties each root cause to the action that fixes it and the action that stops it recurring, with an owner, a due date and closure evidence. Borrowed from quality management, CAPA is the artifact auditors ask for in healthcare and financial services when they want to know an outage was actually followed up.
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More terms.
Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageAbstentionConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM