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VPC deployment
deploymentRunning the investigation software inside the customer's own cloud account or virtual private cloud, so that logs, traces, configuration and change data stay in the customer's perimeter under the customer's keys. VPC deployment is the alternative to SaaS for AI operations tooling, and in regulated accounts it is usually the condition of being evaluated at all.
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Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageAbstentionConfidence statementAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM