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Contributing factor
processA condition that made an incident more likely, longer or worse without being its cause. Missing alerts, stale runbooks, an unowned service and a slow rollback are typical contributing factors. They belong in the RCA with their own corrective actions, but listing them in place of a root cause is a sign the analysis stopped early.
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Root causeTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageAbstentionConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM