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Outcome-based pricing
processPricing a managed RCA service on results rather than on seats, hosts or data volume: a coverage fee per critical service under coverage, plus a committed bundle of accepted RCAs with discounted overage. An SLA and credits attach to the RCA turnaround. Outcome-based pricing aligns the provider with fewer, faster, accepted RCAs instead of with consumption.
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Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageAbstentionConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offManaged serviceHuman-in-the-loop sign-offITSM