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Confidence statement
artifactThe section of an RCA that says how sure the investigator is of the stated cause, which alternative hypotheses were considered, and what evidence was missing or ambiguous. Written in plain terms rather than as a bare percentage. The confidence statement is what lets a reviewer decide how much weight to put on the conclusion before signing.
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Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageAbstentionVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM