Learn · Glossary
Human-in-the-loop sign-off
riskThe requirement that a qualified person reviews and approves an AI-produced root cause analysis before it is delivered or acted on. In managed RCA both the provider's engineer and the customer's service owner or problem manager sign. Human sign-off is what makes AI-driven investigation acceptable in regulated environments and keeps liability and accountability clear.
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More terms.
Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionService ownership mapCMDBTopologyTelemetry coverageAbstentionConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceITSM