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Service ownership map
deploymentA maintained record of which team owns each production service, its dependencies and how to reach the owner, current enough to be trusted during an incident. Built from deployment metadata, tags, on-call rotations and observed traffic rather than from hand-edited CMDB entries. Answers the question that stalls large-estate investigations: who owns the thing that is red.
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Root causeContributing factorTrigger, propagation, failureCausal chainEvidence indexSev1 / Sev2Post-incident reviewBlameless postmortemKnown errorProblem recordCause codeCAPAMTTIMTTDMTTRTime to RCARCA SLAService creditRFO (Reason for Outage)Change attributionCMDBTopologyTelemetry coverageAbstentionConfidence statementVPC deploymentAir-gappedData egressExpert podReplay bake-offOutcome-based pricingManaged serviceHuman-in-the-loop sign-offITSM